Privacy policy

This is the privacy statement of SWITCH the gym Holding BV, Parklaan 1, 5061 JV Oisterwijk, registered in the Trade Register at the Chamber of Commerce under number 74414798 and its affiliated companies.

 

Why this privacy statement?

If you have a SWITCH – the gym subscription, want to take out a SWITCH – the gym subscription, visit our website out of interest or respond to our social media communications, then we need certain personal data from you. We want to be transparent about the processing of your personal data by SWITCH – the gym, hence this privacy statement.

Naturally, SWITCH – the gym handles your personal data with the utmost care and complies with the laws and regulations regarding the protection of personal data, such as the General Data Protection Regulation (AVG).

After this we have listed for you which data we process about you, why we do it and how we handle your personal data. In addition, it is explained how you can influence the processing of your personal data by SWITCH – the gym.

Because we are a dynamic company in a rapidly developing environment, it is important that we update our privacy statement from time to time. We therefore reserve the right to change this privacy statement at any time. You can always find the most current state of affairs on our website. We therefore advise you to visit this page on a regular basis.

 

Which personal data are processed by us?

SWITCH – the gym processes personal data. According to the AVG, personal data is “all information about an identified or identifiable natural person”. This is therefore all data that can be traced directly or indirectly to your person.

Details of our members
When entering into a SWITCH – the gym subscription we will in any case process your name, address, place of residence, telephone number and your e-mail address, gender, date of birth, bank account number, account holder name, location chosen SWITCH – the gym branch and type of membership.

Even if you already have a SWITCH – the gym subscription, we will continue to process this type of personal data from you. When using the services of SWITCH – the gym, the following personal data are also processed depending on which services are purchased: Member number, language choice (country of the club), channel on which you have become a member, visit registration at club, last visit to club , type of subscription, extras taken, sport profile if survey is completed, information you may have provided to our customer service, your financial status at SWITCH – the gym (services and products purchased and whether these have been paid), any results if you participated in a member satisfaction survey , any data that you have entered in the SWITCH – the gym app such as: height, (varying) data on weight, data on registered workouts and data on chosen food.

Data from our website visitors
Personal data is also processed from visitors to our website. This concerns personal data that you enter via contact forms on the website itself, such as your name, e-mail address, telephone number and choice of location

Social media expressions
The data that you enter on social media or that we collect as a result of your responses to social media communications is processed by SWITCH – the gym. This may include personal data that you enter on, for example, the contact page of the relevant platform, such as your name, address, place of residence or a telephone number.

Camera surveillance
SWITCH – the gym can use camera surveillance in the various clubs. Where cameras are used, this is made known by means of stickers, signs, etc. No use is made of hidden cameras.

 

For what purpose do we process your data?

Services
SWITCH – the gym processes your data to deliver our fitness services to you. Handling and answering questions and complaints, drafting, sending and collecting invoices. In addition, we process the information that you have entered for specific services for that specific service. Consider, for example, the data you enter in the SWITCH – the gym app so that we can help you achieve your sports goal.

To inform
SWITCH – the gym processes your data in order to be able to inform you mainly via e-mail (or in some cases by letter or telephone). You receive information about your subscription for which you cannot unsubscribe. You will also receive information about similar products and services from SWITCH – the gym, such as a confirmation of your reservation and the new schedule. You can unsubscribe from these messages at any time.

Marketing and sales activities
We ask you when you register whether you also want to receive information about other types of products and services from SWITCH – the gym, products and services from third parties and whether we may use your data to send specific information to you through profiling. If you indicate that you do not appreciate this information, you will not receive this information. To be clear: we do not sell the personal data of our members to third parties so that they can use that data for their direct marketing activities.

Analyzes & (market) research
We can use your personal data for conducting research and performing analyzes, with the aim of improving the services of SWITCH – the gym and its affiliated companies. We can also ask you if you want to participate in a free customer or market survey in order to improve our services. You decide whether you want to participate.

Reporting
SWITCH – the gym processes data from members for doing statistical analyzes and making management reports. On the basis of these analyzes and reports, decisions are made, products and services are evaluated and the campaigns are examined to see whether campaigns are effective. Data from members are used for this at an aggregated level. Aggregated means that the data does not contain information about individual members, but only information about specific groups such as based on use, age or new members.

Contact with member
If you contact us or we contact you by telephone, e-mail, via social media, chat or in any other way, your information will be recorded. This way, employees of SWITCH – the gym can see later that there has been contact with you before and about what. That way we can help you faster and better. Consider, for example, questions about services, complaints, invoices and payments, if you participate in customer or market research and during sales meetings.

Camera images
SWITCH – the gym can make use of camera surveillance in the various clubs for the protection and surveillance of visitors and clubs. Camera images are not stored for longer than 4 weeks, unless longer necessary for handling an identified incident. In every club you can read the CCTV Regulations.

Legal obligation
SWITCH – the gym may be required by law or regulation to process your personal data and / or provide it to third parties. For example, when a competent authority such as the police so requests in the context of a criminal investigation.

 

Does SWITCH – the gym use cookies?

SWITCH – the gym uses cookies when offering its services. You can read here what cookies are and which types of cookies SWITCH – the gym uses.

 

How do we handle the security of your data?

SWITCH – the gym provides appropriate technical and organizational security measures to protect personal data against loss, destruction or damage, unauthorized access to information or any other form of unlawful processing of your personal data. We do this by taking physical and organizational measures for access security, protecting every desktop with username and password and authorization management so that your data cannot be viewed by all SWITCH – the gym employees. This also includes keeping software up-to-date and regularly testing our security measures.

 

How long do we keep your data?

We store your data to the extent that this is necessary for the realization of the purposes for which we process your data and no longer than is legally permitted. The final retention period differs per type of personal data. If you have a membership in SWITCH – the gym, we will keep your information for at least the duration of your membership. At the end of the retention period, your personal data will be anonymized or deleted.

 

Does SWITCH – the gym use the services of third parties when processing data?

SWITCH – the gym uses services from other parties. This only happens after screening in the area of ​​security and privacy and only after the company has signed an agreement with regard to the use and protection of personal data. Activities involving third parties are: requests via the website, (online) marketing, market research, collection, advertising and analyzing the effectiveness of advertisements, web analysis and applications that are used such as, member administration, customer service and marketing, mobile app and banking.

 

Does SWITCH – the gym provide information to third parties?

In principle, SWITCH – the gym does not provide or sell data to third parties. However, SWITCH – the gym may be required by law or regulation to process your personal data and / or provide it to third parties. For example, when a competent authority such as the police so requests in the context of a criminal investigation.

 

How can you influence the processing of your personal data?

A number of relevant rights are laid down in the AVG. Everyone has the right to view, correct or supplement his or her personal data, to have them deleted, to request a limitation of the processing, to have them transferred and to object to the processing of his or her personal data. The following is a brief explanation of the various rights.

Inspection data
You have the right to inspect your personal data and to receive a copy thereof.

Rectification data
You have the right to have your personal data corrected if they are incorrect and to have them supplemented if they are incomplete.

Delete data
You can request and receive erasure of your personal data in the following cases: because the data is no longer needed for the purposes for which it was collected or processed, because you withdraw your consent, because you have successfully objected to the processing, because the personal data have been processed unlawfully or to comply with a legal obligation.

Restriction of processing
You have the right to request and obtain the limitation of a processing in a number of specific cases: during the period of disputing the correctness of personal data and the verification thereof, if the processing has been found to be unlawful but you have not erased the data will, if SWITCH – the gym no longer needs the data but you still need the data for a legal claim and when you have objected to the processing and are still waiting for the answer to the objection.

You request that your personal data be marked (temporarily locked) with the aim of limiting future processing.

Data transferability
You have the right to have your data transferred. This allows you to request and receive a copy of your personal data that can be used by another service provider, for example. The data will be provided in a structured, common and machine-readable form. Think of an Excel file, CSV file or will be downloadable. This right only applies if the processing of the data is based on consent or an agreement and if the processing is carried out via automated procedures.

Objection to processing
For reasons related to your specific situation, you are always entitled to object to: the processing of your personal data on the basis of a task in the public interest or a task in the exercise of public authority should SWITCH – the gym are granted and if the processing is necessary for the protection of the legitimate interests of SWITCH – the gym or a third party, if your interests are more important.

When your personal data is processed for direct marketing, you can always object to this processing as well as to the profile that relates to direct marketing.

You also have the right to submit a complaint to the Dutch Data Protection Authority.

If you want to use one of your rights, you do that as follows. You can send your request by e-mail to info@switchthegym.com. Or you can send a request by post to:

SWITCH – the gym
T.a.v. Privacy Officer
Parklaan 1
5061 JV Oisterwijk
Nederland

Always state with your request which request it is: “inspection request”, “rectification request”, etc. and state your name, address and telephone number.

For verification, SWITCH – the gym sends an e-mail to the e-mail address of the member specified at SWITCH – the gym to confirm the request by e-mail.

You will receive a response within 4 weeks of receiving the request.

For questions about this privacy statement and about the policy of SWITCH – the gym you can contact info@switchthegym.nl.

 

Cookies overview

Cookies are small text files that can be used by websites to make user experiences more efficient. By law we may store cookies on your device if they are strictly necessary for the use of the site. We need your permission for all other types of cookies.

This website uses different types of cookies, such as functional, analytical, non-functional, social networks and external cookies. Via this privacy statement you can change or withdraw your consent at any time. You will also find more information about who we are, how you can contact us and how we process personal data.

Social networks and external cookies
On the websites of SWITCH – the gym you will find part buttons of various social media websites such as Facebook, Instagram and Twitter. When you give permission for this category of cookies on a SWITCH – the gym website, you can use extra functionalities such as, for example, the direct sharing of information on the websites of these parties. For information about the cookies that these parties place and the information that they collect with this, we refer you to the statements of these parties on their own websites.

Third party cookies
Advertisers (whether or not commissioned by SWITCH – the gym) use their own cookies on the SWITCH – the gym website to display advertisements that are considered relevant to you. For this you will first be asked for permission.

Here you will find an overview (in Dutch) of the cookies that SWITCH – the gym uses on its websites.

Your permission applies to the following areas: www.switchthegym.nl